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Edward-Elmhurst Health and certain independent "Connect" physicians (collectively the "Providers"), jointly provide MyChart, a secure online environment for patients to access their electronic medical record and share health information. We think it is important for you to know how we manage information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access to the extent allowable under Illinois and Federal Law.

Response to Electronic Communication - As your Provider we make our best effort to provide a timely response to electronic inquiries, but you should allow at least two (2) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically. If you think you are experiencing a medical or psychiatric emergency, call 911 or your doctor immediately.

Physician offices and clinics are only able to respond to electronic communications based on the information provided by you, the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Website Links - MyChart may offer links to related medical Web sites not managed by your Provider. These Web site link(s) are for informational purposes only. Your Provider does not endorse and has not verified the accuracy of the information in/on these Web sites, and you should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Minor children will not be eligible to participate in MyChart services. Parents or guardians of minor children may request access to the minor child's account by completing the MyChart Child Proxy form. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient aged 12 or older may not view without consent of the minor patient. Because of these requirements, we can only offer limited services to parents of minor patients in this age category.

Proxy Access - A parent or legal guardian of a minor child up to the child's 18th birthday may request proxy access to the minor child's MyChart account by completing the appropriate proxy access Consent Form and submitting it as per the instructions on the form. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to the account holder's medical information. In certain circumstances, a minor child between the ages of 12 and 17 may limit proxy access pursuant to Illinois law. If the proxy's legal relationship with the account holder changes, the proxy must inform the physician office or clinic immediately by calling the physician office or clinic directly or by sending written notice to the HIM Department.

Your Provider reserves the right to revoke proxy access to the extent allowable under Illinois and Federal Law. Proxy access ends when the minor child turns 18 years old.

Individuals ages 18 and older may request proxy access to their MyChart account for another individual by completing the appropriate proxy access Consent Form and submitting it to the provider. A MyChart account will be activated for both the proxy and the account holder.

Email Privacy - As a user of MyChart you should be aware that you will be notified via email when there is new medical information to be viewed in MyChart. This means that any person with access to your email will be able to see this notification. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that you would not want others to know. Thus, you should take this into account when providing an email address or using MyChart.

Please know that if you send us a message through your MyChart, it may be shared with your Provider's staff that assists the physician in providing your medical care. Your confidential medical information on MyChart will be accessible only to appropriate staff.

Text/SMS Alerts - Participating carriers include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket.

  1. For help text "HELP" to 34070 or email us at or contact us by sending us a message here.
  2. To unsubscribe, text "STOP" to 34070 at anytime.
  3. In case of questions please contact EEH at 1-630-527-5070.
  4. Message and Data rates may apply.
  5. Message Frequency varies.
  6. SMS text messages are intended to be a best effort communication and represent just one component of the Edward-Elmhurst Health communication systems.
  7. SMS text message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic.
  8. Third parties can send SMS text messages disguised as alerts from the Edward-Elmhurst Health and therefore you are urged to independently verify the authenticity of any message that you receive.
  9. SMS text message order delivery is not always predictable.
  10. Wireless carriers are not liable for delayed or undelivered messages.
  11. SMS text message notifications from the Edward-Elmhurst Health will be presented on your mobile device in the same manner as any other SMS text messages.

Personally Identifiable Information (PII) and Non-personally identifiable information (NPII) - Edward-Elmhurst Health may collect your PII and NPII through your use of MyChart. Third Party Vendors (“Third Parties”) who we associate and collaborate with may also collect your NPII data using first- and third-party cookies and may use it for demographics and other behavioral information as a part of an advertising or remarketing program. For a description of how Edward-Elmhurst Health may collect and use your PII and NPII and how Third Parties may collect and use your NPII, please click on the link to our Privacy Practice webpage. The terms of Edward-Elmhurst Health’s Privacy Practices are incorporated herein.

Security and Confidentiality - Providers offer the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by us in any other medium. We are committed to protecting the confidentiality of your medical information. We limit our employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time you access MyChart. We have taken steps to make all information received from our MyChart visitors as secure as possible against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser. You can tell whether you are truly connected to MyChart by viewing the digital certificate. This certificate verifies the connection between your Providers server's public key and the server's identification.

Usernames and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is to: 1) Change your password on a regular basis, and 2) Keep your login ID and password confidential. If you share your MyChart ID and password with another person, that person may be able to view you or your child's health information, and health information about someone who has authorized you as a MyChart proxy. It is your responsibility to select a confidential password, to maintain your password in a secure manner, and to change your password if you believe it may have been compromised in any way.

Access to information not included in MyChart - MyChart is intended as a secure online source of confidential medical information. It contains selected, limited medical information from a patient's medical record and does not reflect the complete contents of the medical record. A complete paper copy of a patient's medical record may be requested from the patient's physician office or clinic.

General Access Terms - Your activities within MyChart may be tracked by computer audit and entries you make may become part of the patient's medical record. Access to MyChart is given by Providers as a convenience to our patients and we have the right to deactivate access to MyChart to extent allowable under Illinois and Federal Law.

The use of MyChart is voluntary and you are not required to use MyChart or to authorize a MyChart proxy.

Agreement - By accepting these Terms and Conditions, including the terms of our Privacy Practices, you acknowledge that you have read and understand this information and you agree to its terms.

Use of Third-Party Services - You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Edward-Elmhurst Health nor Epic have control over the contents of these services, and neither Edward-Elmhurst Health nor Epic accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.